How cable business communicates with customers The secret of effective communication between business and customers
Source: Cable recruitment network
      The purpose of doing business is to give your product or service to the other party to choose you to provide. But that's not the focus of your communication with your clients. More communication is the relationship with customers and solve customer problems for the lead. But the business in the process of communication with customers how to achieve efficient communication, the following cabhr small compiled for you about the business and customer communication skills, hope to help you!
Business Communication Skills
      Sales, a relatively special industry, does not mean that it is difficult to do, but it is difficult to persist on the right path. From the personal side of the case, many new people who do business, it is generally difficult to insist on more than 2 years, as for the root cause, it is certainly not making money. There are many factors that make no money. Maybe it is the wrong industry, maybe it is the individual lazy and unwilling to learn. If you really want to find an excuse for yourself, maybe one day and one night will not be finished. If you look closely, those old salesmen who really insist on more than five years, the income is very rich, that is, the most basic salesman, the income is not lower than the average company manager level.
  
      Today, let's talk about one of the most common problems for salespeople, which is how to communicate with customers, how not cold? To do sales, it can be said that the effect of communication with customers is a very important factor. Whether or not the transaction can be done depends on the results of the exchange between the salesman and the customer. But many newcomers, the most headache is also this problem, talking Kekebaba, no logic, and not brilliant, simply do not attract the desire of customers to communicate with you, the end naturally Needless to say. In fact, the salesman wants to achieve a pleasant communication with the customer, do these 4 points is sufficient!
      The first point: everything is preordained, but it is useless to prepare a few short stories.
      It simply means that you need to prepare a few topics in advance when meeting a client. This can be done in this way:
      Based on the customer information you have, such as the customer likes basketball, you can prepare a few wonderful stories about basketball and throw them out at the right time.
      For example, on a wine table, customers must be interested in topics such as food and health care. You can also keep in mind several stories about these aspects.
      Where is the place of birth of the customer, search for information about the customer's hometown online in advance. When talking about these, we should take a little compliment.
      The premise of talking about these topics is that you must have a little knowledge of the customer. In fact, this involves another question, and there must be a small white asked: If I only met for the second time, how can I know so much about the customer. The problem is also very easy to solve. There are only two words "market tone". You can completely search for customer information, whether it is through online search, peer understanding, or through the customer company. Other people, if you really want to do it, There's nothing that can't be done.
      Number two: read the news and get to know current events
      A good salesman must have a lot of knowledge, and the best habit to communicate with customers is to develop the habit of reading and reading news every day. In fact, like we usually go to work after work, there will be a lot of fragmented time, can be used to understand some recent news. It's just that people today, even at work, who might be reading novels and watching funny videos, are rarely really able to use their time at work.
      Another benefit of knowing more about news and current events is that it gives you more confidence. When you communicate with a client, you are able to understand all kinds of topics. The customer is also willing to communicate with such sales personnel. Maybe he can also get some gains from this.
     Point 3: Perception
      Looking at words and opinions is the most important thing for a salesperson. When you talk to a customer, you can find out the customer's interests. For example, the other person likes music. You can ask about music. The other person likes to watch TV dramas. You can talk about these TV shows. If you don't understand, it's okay to ask questions and let the client say that it will also interest him. After all, everyone has a good mind, and the customer is no exception.
      In the process of observing the appearance, there is also a small detail. After the customer has finished, it is necessary to praise the customer. Of course, it must be subtle and can not give the impression of flattery. Good words are to be heard, but flattery is not to be heard. Remember that there is a difference between the two.
      Point 4: Study hard in peacetime
      As a salesman, you should always pay attention to accumulation and precipitation. If you are a knowledgeable person, you can do well in any situation. If you're always trying to cram, it's not going to last.
      Of course, if you really want to make an order as soon as possible and want your customers to trust you in the shortest possible time, the best way is to become an expert in the other's industry. For example, your clients are real estate and building materials. If you know a lot about real estate, and sometimes amazing words, it's hard for customers to trust you.
      Conclusion: to do a good job in sales is a systematic science, the knowledge required, and various sales skills, it takes time to do this, and when communicating with customers, it will not be cold. If you can stick to the sales field and accumulate a certain number of regular customers, no matter in which company, you have the greatest initiative.
      The secret of effective communication between business and customers
      Communication is easy to say, but it is not easy to do. Many business personnel, because they do not have the communication skills, have talked in front of the customer for a long time and have not attracted the interest of the other party. Because now people's life and work are very fast rhythm, too much can make others disgusted. Here the author in the years of marketing process, a few points of communication experience and skills and readers to share friends.
      Always smile at the customer, even if the other person makes unreasonable demands. Smiling resolves most disaffection, hostility and hatred. Sincere smiles also allow customers to automatically abandon unreasonable requirements.
      Always keep in touch with customers, understand their situation and needs, guide customer behavior by meeting customer needs, and influence the company to change policies if necessary. Don't say "I can't do anything about the company's rules" at random, which can be offensive to customers.
      Never quarrel with customers, even when you can't cooperate. Arguing can cost you business and friendship, and many times customers just want someone to vent their dissatisfaction and don't have to give up working with you.
      4, sincere concern and help customers. Everyone wants care and help. Customers are people.
      5, lost no time to praise customers and encourage customers, even if he has a little bit of achievements and progress.
      Don't exaggerate the advantages of selling your product. This will increase customers 'expectations of the product. In the future, if your product does not achieve the advantages you say, customers will think you are bragging. It's a discount to your product, to your character. 

      7, do not treat customers as subordinates, communication should be more than the tone of discussion, more advice, less criticism, less command. 

      8, to treat customers as their own relatives to care, but also to care about customers to learn to refuse, do not rely on the customer for everything, so that customers will spoil, so that customers lose the ability to solve problems.
      9, in the market of the outstanding marketing talent, we must learn to step on two ships, balance the relationship between customers and enterprises, to safeguard the interests of both sides, otherwise they will fall into the water, either offended customers or let enterprises disappointed. Thought you were eating outside. Finally, a revelation from the human body, God gave us two eyes, two ears, two hands and two legs, but only to me